Gillrugs ('we", "us" or "our") are the owners of this website ( and process all orders from it.   


We are committed to protecting your privacy and collect information about you to process your order, provide order status updates, and to respond to your customer service queries so that we may provide you with the best possible service. The information we will collect about you is:

your name
your address
your telephone number
your email address

your dog's breed and sex
your credit/debit card details.

We may use technology to track the patterns of behaviour of visitors to our site which may include your computer's Internet Protocol address (IP address), browser information and diagnostic data. The information collected in this way can be used to identify you however you can instruct your browser to refuse cookies or indicate when a cookie is sent.



The security of your data is important to us.  All of the personal information that we collect (except credit/debit card details) will be stored on our secure database, and treated as completely confidential.  If you reside in the European Economic Area (EAA) you have the right to have any information that we hold about you amended or deleted in accordance with the General Data Protection Regulation (GDPR).  If you would like to have any information amended or deleted please contact us.  Online payments are processed through Paypal and we do not see or have access to this information. We do not hold or store credit/debit card details electronically or on paper. We may temporarily write down card details over the telephone but these are destroyed immediately after the payment has been processed. Any card details received by post are also destroyed once the payment has been processed.



We will hold your personal data as long as necessary to ensure we can process your order correctly, fill repeat orders, provide you with information about previous orders and to comply with our legal obligations (e.g. resolve disputes).  If you would like us to delete your order information after processing please contact us.



We may pass your personal information to third parties for limited purposes. This includes banking institutions where information is needed to verify and authorise your payment for purchases and distribution companies to process and deliver your order.  Your consent to this privacy policy followed by your submission of such information represents your agreement to these transfers.  We may use information to manage and maintain auditing of our business operation including accounting.



Please be aware that we could be required to disclose your personal information by law if requested by a public authority such as a court or government agency.  We will always comply with valid requests in accordance with our legal obligation and to protect and defend the rights, property or legal liability of Gillrugs.



We do not knowingly collect and process orders from anyone under the age of 18.  If we become aware that we have collected personal data from children without verification of parental consent, we will immediately remove that information from our database.



Our website may contain links to other sites not operated by us and if you click on that link you will be redirected to that site.  We have no control over and assume no responsibility for the content, privacy policy or practices of any third party sites.



We may update our privacy policy when necessary.  If you have any questions about this privacy policy please contact us either by email: or by phone: 0845 643 0739.